When you make a deposit or investment, that money is held in your ring-fenced client account until the property becomes fully funded. When a property fully funds, the money in your client account is transferred into the account of SPV. This SPV then transfers the fund amount to the solicitor so that they can process the acquisition of the property.
On your personal bank statements, you may notice that you have been debited by MangoPay, and not CrowdLords. This is nothing to be alarmed about - they are one of our trusted partners. Please note that your funds are not protected by the Financial Compensation Scheme and you do not have access to the Financial Ombudsman Service should you require any help.
We're here to help. Get in touch and we’ll get back to you as soon as we can.
Back to support